Shipping Policy — Alto Hof

Effective 2025-06-01

Alto Hof / Alto Hof fulfills general-merchandise orders to the US and select markets abroad.

Delivery coverage

We primarily ship to addresses in the United States. Selected international destinations may be available at checkout when a shipping rate is offered for your address.

We do not ship to destinations that cannot be selected at checkout, or where no carrier rate is returned. Contact w27337585@gmail.com before ordering if you are unsure.

Fulfillment timeline

Orders move through pick, check, and pack within 1-3 business days after payment is confirmed.

Carrier delivery estimate: 4-6 business days after the order ships for typical in-stock parcels to standard U.S. addresses. Estimates only — weather, carrier capacity, and product size can change timing.

Processing days exclude weekends and U.S. public holidays.

Cost of shipping

Free standard shipping on all orders. No minimum purchase is required.

Extra charges for heavy/oversized/freight items appear at checkout before you pay when applicable.

Carriers & tracking

We ship via major parcel carriers (USPS, UPS, FedEx, or equivalent). The carrier for your order appears on the shipping confirmation. Tracking is emailed when the package ships (allow up to 24 hours for carrier activation).

Delivery issues

For lost freight or long carrier delays, Email w27337585@gmail.com within 30 days of the ship date with your order number and tracking. For damage, keep packaging and send photos.

You are responsible for a complete shipping address. Contact us within 24 hours of ordering to correct an address before shipment.

Packaging & special cases

Products are secured for transit to limit shifting and damage inside the carton.

Multi-item orders may ship in more than one package. International duties/taxes (if any) are the customer’s responsibility unless stated at checkout.